Concerts FAQ
Tickets
Where can I purchase tickets?
Tickets can be purchased online on our website by selecting your preferred event under the “shows” tab, by attending the venue in person or by contacting the Ticketpro at 1-888 311-9090.
PLEASE CHECK THE TIME, DATE AND SEATS YOU ARE SELECTING WHEN PURCHASING – TICKETS ARE NON-REFUNDABLE AND MISSED PERFORMANCED CANNOT BE EXCHANGED.
Front Row Seating
Please note when selecting front row seats that the artist(s) MAY ask or choose to invite the audience to the front of the stage. Note that should this happen, your view may be obstructed, and no refunds will be issued.
Where can I pick up my tickets?
If you select to pick up your tickets, they will be available for pick up at the box office. The box office is located at the main entrance of the Molson Canadian Centre. Please ensure to bring VALID GOVERNMENT ISSUED PHOTO IDENTIFICATION or the credit card used to purchase the tickets.
What are the box office hours?
The box office is open 30 minutes prior to door time for your selected event and remains open for 1 hour after show start time.
What is your return policy?
All ticket sales are FINAL SALE, and no exchanged or refunds will be permitted.
Accessibility
Do you have accessible seating?
Yes! Casino New Brunswick prides itself on being an accessible facility and does offer Wheelchair-accessible seating for all performances on a limited basis. Accessible tickets can be purchased by contacting the Ticketpro at 1-888 311-9090.
Can I have an attendant?
Yes, we offer wheelchair seating as well as ONE purchased seat for the accompanying party.
Are walkers permitted?
You are permitted to bring in a walker, however they are not permitted to be stored next to your seat.
Are strollers permitted?
You are permitted to bring in a stroller, however they are not permitted to be stored next to your seat.
Are children permitted?
Babes in Arms and children under FOUR (4) years of age are not permitted in the theatre, except for family shows. We reserve the right to ask for proof of age if a child appears to be under four years old and may refuse entry. Please consider this rule when purchasing. We look forward to welcoming them to experience live entertainment WHEN they are over four years of age. All children must be able to occupy their own seats, due to fire regulations. Children under 14 must be accompanied by a parent/guardian.
Are Service Animals permitted?
Yes. To secure tickets when accompanied by a service animal, please contact the Entertainment Department at Casino New Brunswick directly via email [email protected] or by calling 506.859.7770.
Age requirement
Do I need to be 19 + to attend an event?
Most of our shows are available to all ages, FOUR (4) years & up unless otherwise specified. Only those clearly listed as a 19+ event will require you to be 19 years of age or older. For 19+ Events, please make sure to bring VALID GOVERNMENT ISSUED PHOTO IDENTIFICATION. Anyone appearing under the age of thirty (30) will be required to provide a 2nd piece of identification.
Camera Policy
Am I allowed to bring my camera/take pictures?
Unless otherwise indicated for your specific event, cameras are permitted in the Molson Canadian Centre.
Food and Alcohol
Will there be bars?
This varies from show to show. There are generally lobby bars available as of door time and for some events there are bars located inside the theatre.
Can I eat and drink in the Molson Canadian Centre?
Unless otherwise indicated for the event, beverages can be purchased and consumed inside the theatre. Outside food and/or beverages are not permitted in the theatre.
Concert Etiquette
The basic etiquette of attending a show at the Molson Canadian Centre is much like attending a movie. Please refrain from talking/whispering while the music is playing and be mindful of the noise that you are making. This helps ensure a pleasant environment not just for everyone in attendance, but for the musicians on stage as well (believe it or not, they can see and hear you!)